Refund policy
RETURN & REFUND POLICY — VEXEN BEAUTY
At Vexen Beauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Right of Withdrawal In accordance with European and Spanish consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.
Return Conditions To be eligible for a return, items must:
- Be in their original condition, unopened and unused
- Include original packaging and labels
- Not be opened personal care or hygiene products (for health and safety reasons)
Exceptions We cannot accept returns on:
- Opened or used products for hygiene reasons
- Customised or personalised products
How to Start a Return Contact us at [your contact email] with your order number and reason for return. We'll get back to you within 48 hours with further instructions.
Refunds Once we receive and inspect the returned item, we'll process your refund within 14 days using the same payment method as your original purchase.
Return Shipping Costs Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.